Support services
Recital's Support Services are committed
to providing you with responsive, courteous and knowledgeable
technical personnel to ensure the successful implementation
and ongoing maintenance of applications developed with
Recital products.
From world class experienced Customer
Support personnel to leading edge globally linked support
centers, Recital has the knowledge, resources, and flexibility
to meet your organization's needs. We will provide you
with detailed technical assistance, answer your questions,
and manage the resolution of your problems. |
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Recital Corporation support services are
divided into the following categories:
Developer
Center
Here you will find online support forums as well as
up-to-date information on Recital products, a knowledge
base of frequently asked questions (FAQ), a product
download area, access to our discussion groups, and
a list of useful links to help you with Recital products.
Consulting Services
Leveraging Recital Consulting Services, in combination
with the product you've purchased, provides you with
a total solution to your current application integration
and delivery issues. Recital can provide everything
from customised Application Development to full application
outsourcing and end user support.
Education
Recital customers and partners can choose from a variety
of educational services available around the world.
Whether you are a novice or seasoned Recital developer,
we can help. Our Education Services offer comprehensive
training classes worldwide designed to provide the shortest
possible learning curve. With these services, and an
extensive, flexible course content, you can realize
the full benefits of our product line and get up to
speed quickly. Learn how to make the most of Recital
products and achieve maximum performance in the minimum
time.
Bug
Reporting
Here you can submit software problem reports (SPR) through
our online Bug-Tracking system and monitor the progress
of their resolution.
Support & Maintenance Contracts
Customers who have a valid annual support and maintenance
contract can get priority telephone and fax and email
support. This contract is renewable annually. Full contact
details for support can be found here.
Customers who have a valid support and maintenance agreement
are entitled to:
- Free product updates when available
- Telephone, fax and email support
- Priority responses in online support
forums
- Ability to upgrade licensed user
count at incremental cost
- No charge product enhancement requests
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